Terms of Service
Last Updated: September 11, 2026
Welcome to Workfloow. Workfloow is a cloud-based field service management platform operated by Disaster Assist Ltd ("Workfloow," "we," "us," or "our"), a company registered in England and Wales under Company Registration Number 13778546.
By accessing or using our website at https://workfloow.app, web application (app.workfloow.app), or mobile applications (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
1. Description of Service
Workfloow provides Software-as-a-Service (SaaS) field workforce management software engineered for trade contractors, field service operators, commercial property maintenance teams, restoration specialists, and mobile crews.
The Service enables workspace owners to dispatch jobs, track team activity via GPS during active shifts, log digital Risk Assessments and Method Statements (RAMS), record photo documentation, and synchronize operational data in real time between field and office personnel.
2. Eligibility & Account Authority
Age Requirement: You represent that you are at least 18 years old and possess the legal capacity to enter into a binding agreement.
Corporate Authority: If you access or register for the Service on behalf of a company, partnership, or legal entity, you warrant that you have full legal authority to bind that entity to these Terms.
3. Account Registration & Security
Registration: To access core workspace features, you must create an account and provide accurate, current, and complete registration details.
Credential Security: You are responsible for maintaining the confidentiality of your account login credentials. All activities occurring under your account or sub-user accounts are your full responsibility.
Suspension & Termination: We reserve the right to suspend or terminate accounts that breach these Terms, compromise platform security, or engage in fraudulent or illegal activities.
4. Acceptable Use & Operational Requirements
You agree to use the Service strictly for lawful business operations. You shall not:
Use the Service in violation of any local, national, or international privacy and data protection laws.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
Upload or transmit viruses, malware, or malicious code that compromises platform integrity.
Utilize real-time GPS tracking features to monitor individuals without their explicit notice and lawful business authorization.
Expect offline-mode capabilities; Workfloow operates via live cloud synchronization and requires an active internet connection to update job records, photo evidence, and RAMS sign-offs.
5. Intellectual Property Rights
Workfloow Ownership: All proprietary software, user interfaces, branding, logos, graphics, and technical architecture associated with Workfloow remain the exclusive intellectual property of Disaster Assist Ltd and its licensors.
Customer Data Ownership: You retain full ownership of all job records, photo logs, client directories, and documents uploaded to your workspace. By utilizing the Service, you grant Disaster Assist Ltd a non-exclusive, worldwide license to host, process, and transmit this data strictly for the purpose of providing and maintaining the Service.
6. Subscriptions, Payments & Cancellations
Free Trials: Trial accounts grant temporary access to evaluate platform features. Terms of Service apply fully during free trial periods.
Recurring Billing: Paid subscriptions (monthly or annual) are billed in advance on a recurring basis via PCI-DSS compliant processors.
Cancellations: Workspace owners can cancel auto-renewal at any time via Company Profile → Billing in
app.workfloow.app. Access will remain active through the end of your current prepaid billing cycle.Refund Policy: Paid fees are non-refundable except for billing errors or SLA failures. Any refund request must be formally submitted in writing to admin@workfloow.app within 7 calendar days of the transaction date, as detailed in our Refund Policy.
7. Cloud Infrastructure & Service Levels
AWS Germany Hosting: Application databases, storage buckets, and user accounts are hosted in Amazon Web Services (AWS) data centres in Frankfurt, Germany (
eu-central-1), compliant with UK GDPR Adequacy regulations.99.9% Uptime Goal: We strive to maintain high system availability. However, we do not guarantee uninterrupted, error-free operation during telecom outages, local device connection loss, or force majeure events.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Disaster Assist Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages—including loss of profits, business interruption, loss of data, or operational delays—arising out of or in connection with your use or inability to use the Service.
9. Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Disaster Assist Ltd disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Privacy & Data Protection
Your use of the Service is governed by our Privacy Policy and Cookie Policy, which outline our compliance with UK GDPR and the Data Protection Act 2018.
11. Governing Law & Jurisdiction
These Terms shall be governed by, construed, and enforced in accordance with the laws of England and Wales. Any legal disputes or claims arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to amend these Terms at any time. Updated versions will be published on this page with a revised "Last Updated" date. Continued use of the Service following published updates constitutes acceptance of the modified Terms.
13. Contact Information
For legal inquiries or notices regarding these Terms, please contact:
Legal Entity: Disaster Assist Ltd (Company No. 13778546)
Email: admin@workfloow.app
Website: https://www.workfloow.app
Frequently Asked Questions
Which legal entity operates the Workfloow service?
Workfloow is developed, owned, and operated by Disaster Assist Ltd, a company registered in England and Wales under Company Registration Number 13778546.
What laws govern the Workfloow Terms of Service?
These Terms of Service are governed exclusively by the laws of England and Wales.
How can I cancel my Workfloow subscription?
Workspace administrators can cancel subscription auto-renewal at any time through Company Profile → Billing inside app.workfloow.app.
Last Updated: September 11, 2026
Welcome to Workfloow. Workfloow is a cloud-based field service management platform operated by Disaster Assist Ltd ("Workfloow," "we," "us," or "our"), a company registered in England and Wales under Company Registration Number 13778546.
By accessing or using our website at https://workfloow.app, web application (app.workfloow.app), or mobile applications (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
1. Description of Service
Workfloow provides Software-as-a-Service (SaaS) field workforce management software engineered for trade contractors, field service operators, commercial property maintenance teams, restoration specialists, and mobile crews.
The Service enables workspace owners to dispatch jobs, track team activity via GPS during active shifts, log digital Risk Assessments and Method Statements (RAMS), record photo documentation, and synchronize operational data in real time between field and office personnel.
2. Eligibility & Account Authority
Age Requirement: You represent that you are at least 18 years old and possess the legal capacity to enter into a binding agreement.
Corporate Authority: If you access or register for the Service on behalf of a company, partnership, or legal entity, you warrant that you have full legal authority to bind that entity to these Terms.
3. Account Registration & Security
Registration: To access core workspace features, you must create an account and provide accurate, current, and complete registration details.
Credential Security: You are responsible for maintaining the confidentiality of your account login credentials. All activities occurring under your account or sub-user accounts are your full responsibility.
Suspension & Termination: We reserve the right to suspend or terminate accounts that breach these Terms, compromise platform security, or engage in fraudulent or illegal activities.
4. Acceptable Use & Operational Requirements
You agree to use the Service strictly for lawful business operations. You shall not:
Use the Service in violation of any local, national, or international privacy and data protection laws.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
Upload or transmit viruses, malware, or malicious code that compromises platform integrity.
Utilize real-time GPS tracking features to monitor individuals without their explicit notice and lawful business authorization.
Expect offline-mode capabilities; Workfloow operates via live cloud synchronization and requires an active internet connection to update job records, photo evidence, and RAMS sign-offs.
5. Intellectual Property Rights
Workfloow Ownership: All proprietary software, user interfaces, branding, logos, graphics, and technical architecture associated with Workfloow remain the exclusive intellectual property of Disaster Assist Ltd and its licensors.
Customer Data Ownership: You retain full ownership of all job records, photo logs, client directories, and documents uploaded to your workspace. By utilizing the Service, you grant Disaster Assist Ltd a non-exclusive, worldwide license to host, process, and transmit this data strictly for the purpose of providing and maintaining the Service.
6. Subscriptions, Payments & Cancellations
Free Trials: Trial accounts grant temporary access to evaluate platform features. Terms of Service apply fully during free trial periods.
Recurring Billing: Paid subscriptions (monthly or annual) are billed in advance on a recurring basis via PCI-DSS compliant processors.
Cancellations: Workspace owners can cancel auto-renewal at any time via Company Profile → Billing in
app.workfloow.app. Access will remain active through the end of your current prepaid billing cycle.Refund Policy: Paid fees are non-refundable except for billing errors or SLA failures. Any refund request must be formally submitted in writing to admin@workfloow.app within 7 calendar days of the transaction date, as detailed in our Refund Policy.
7. Cloud Infrastructure & Service Levels
AWS Germany Hosting: Application databases, storage buckets, and user accounts are hosted in Amazon Web Services (AWS) data centres in Frankfurt, Germany (
eu-central-1), compliant with UK GDPR Adequacy regulations.99.9% Uptime Goal: We strive to maintain high system availability. However, we do not guarantee uninterrupted, error-free operation during telecom outages, local device connection loss, or force majeure events.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Disaster Assist Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages—including loss of profits, business interruption, loss of data, or operational delays—arising out of or in connection with your use or inability to use the Service.
9. Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Disaster Assist Ltd disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Privacy & Data Protection
Your use of the Service is governed by our Privacy Policy and Cookie Policy, which outline our compliance with UK GDPR and the Data Protection Act 2018.
11. Governing Law & Jurisdiction
These Terms shall be governed by, construed, and enforced in accordance with the laws of England and Wales. Any legal disputes or claims arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to amend these Terms at any time. Updated versions will be published on this page with a revised "Last Updated" date. Continued use of the Service following published updates constitutes acceptance of the modified Terms.
13. Contact Information
For legal inquiries or notices regarding these Terms, please contact:
Legal Entity: Disaster Assist Ltd (Company No. 13778546)
Email: admin@workfloow.app
Website: https://www.workfloow.app
Frequently Asked Questions
Which legal entity operates the Workfloow service?
Workfloow is developed, owned, and operated by Disaster Assist Ltd, a company registered in England and Wales under Company Registration Number 13778546.
What laws govern the Workfloow Terms of Service?
These Terms of Service are governed exclusively by the laws of England and Wales.
How can I cancel my Workfloow subscription?
Workspace administrators can cancel subscription auto-renewal at any time through Company Profile → Billing inside app.workfloow.app.
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Web dashboard for office managers. Mobile app for field staff.
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Field Crew Mobile Access
Ready to Streamline Your Field Operations?
Web dashboard for office managers. Mobile app for field staff. Start your 14-day free trial—no credit card required.
Field Crew Mobile Access
Ready to Streamline Your Field Operations?
Web dashboard for office managers. Mobile app for field staff.
Start your 14-day free trial—no credit card required.