Refund Policy
Cancellation & Refund Policy
Last Updated: September 11, 2026
Workfloow is a B2B field workforce management platform operated by Disaster Assist Ltd (Company Registration No. 13778546). This Cancellation & Refund Policy governs subscription purchases, free trial conversions, and billing terms for our website (workfloow.app) and cloud services (app.workfloow.app).
1. Free Trial & Subscription Terms
Workfloow provides field workforce management Software-as-a-Service (SaaS) to commercial enterprises, trade specialists, and field service teams through recurring subscriptions and initial business trial accounts.
Free Trial Period: We offer free trial periods to allow business users to evaluate platform features before initiating a paid plan. No charges are processed during an active trial period unless explicitly authorized.
Auto-Renewal: Paid software subscriptions (monthly or annual) renew automatically at the end of each billing cycle unless cancelled prior to the renewal date.
Billing Currency & Invoicing: All subscription charges are processed in GBP (£) or localized currencies via PCI-DSS compliant payment gateways (Paddle), with itemized VAT/tax receipts issued automatically.
2. Subscription Cancellation Policy
You may cancel your Workfloow subscription at any time without penalty or cancellation fees.
Self-Service Cancellation: Workspace account owners can cancel subscriptions directly via Company Profile → Billing in the web application (
app.workfloow.app).Effective Date: Upon cancellation, your subscription will remain active until the conclusion of your current prepaid billing period (monthly or annual).
Data Access & Export: You retain full access to your workspace, job history, photos, and digital RAMS reports through the end of your paid term. We recommend exporting all required business records prior to the end of the billing cycle.
3. Refund Terms & Eligibility
Because Workfloow provides immediate cloud access, real-time infrastructure, and software functionality upon payment, paid subscription fees are generally non-refundable. However, refund requests submitted within 7 calendar days of the transaction date will be evaluated under the following circumstances:
7-Day Request Window: All refund requests must be formally submitted to our support team within 7 calendar days of the charge date to be eligible for review.
Billing Errors & Duplicate Charges: If you are billed incorrectly due to a system error or duplicate transaction, a full refund for the mistaken amount will be issued upon verification.
Service Outages & SLA Default: If Workfloow fails to maintain our guaranteed 99.9% uptime SLA due to critical infrastructure failures within our control, prorated service credits or partial refunds may be issued upon technical review by our operations team.
Statutory & Legal Exceptions: Nothing in this policy restricts or limits statutory rights available under applicable UK commercial and contract law.
4. How to Request Assistance or a Refund
If you believe you are entitled to a refund due to a billing discrepancy or technical issue, please submit your request within the 7-day eligibility period:
Email Support: Send an email to admin@workfloow.app within 7 days of the charge date with the subject line
Billing Support / Refund Request.Include Key Details: Please provide your account business name, registered admin email address, transaction date, transaction ID, and a description of the billing issue.
Processing Time: Approved refund requests submitted within the 7-day window are processed back to the original payment method within 5–10 business days.
5. Corporate Contact Details
Workfloow is owned and operated by Disaster Assist Ltd.
Legal Entity: Disaster Assist Ltd (Company Registration No. 13778546)
Official Website: https://www.workfloow.app
Billing & Support Email: admin@workfloow.app
Frequently Asked Questions
Can I cancel my Workfloow subscription at any time?
Yes. Workspace administrators can cancel subscription auto-renewal at any time directly through the Billing settings inside app.workfloow.app.
Will I lose access immediately after cancelling my plan?
No. Your subscription remains active with full access to job sheets, dispatching, and RAMS reports until the end of your current prepaid billing cycle.
How do I request a refund for a duplicate charge?
To request a refund for a billing error or duplicate charge, email admin@workfloow.app with your workspace details and transaction receipt. Our support team will process verified refunds within 5–10 business days.
How long do I have to request a refund for a billing error?
Refund requests must be submitted to admin@workfloow.app within 7 calendar days of the transaction date. Verified requests will be processed back to the original payment method within 5–10 business days.
